Open the Policy and See What We Store
We collect three kinds of detail. First, the information you type in yourself: your name, date of birth, mobile number and the wallet number you use for bKash, Nagad or Rocket. Second, transaction records — the amount, the wallet reference number and the time of each
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transfer — because that is how we reconcile a deposit against your account wallet. Third, technical data such as device type, browser and the times you sign in, which we use to spot unusual login attempts before you do. We do not read your wallet PIN,
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and we never ask for it through chat, SMS or phone. If someone requests it, that message is not from us. Payment details pass through the wallet provider's own gateway; we receive a confirmation reference, not your credentials. Your data is kept for as long as
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your account is active and for a further period afterwards where records must be retained for accounting and dispute handling. After that we delete or anonymise it. Access to eligibility, deposits and play depends on your local law and eligible regions, and the same rule governs
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how long certain records must stay on file.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.